Custom Wood and Handcrafted Goods
Shipping Information
Welcome to Cascadian Custom's shipping information section.
​
Items that are pre-made generally ship within 3-4 business days via USPS ground.
Custom and special order items may vary in delivery time between 2-3 weeks depending on level of customization, stock, and ability to procure materials.
If timing is outside this window for a special order item, or a chosen option becomes unavailable, I will send an email as soon as I can so we can figure out options for the order.
Return & Exchange Details
If you receive a product that is broken or damaged, please send an email as soon as possible so I can work on making it right. Due to the custom nature of my business, most pieces are one of a kind and cannot be replaced. For this reason, returns are generally not accepted outside of unforeseen circumstances (damaged items).
​
If you have any questions about an order, or have an issue with an item, please contact me directly though our web form or email at - cascadiancustom@gmail.com